What are my payment options?
You can pay for your order with any major credit card or a PayPal account. PayPal is our credit card processor. You do NOT need a PayPal account to pay with your credit card. Payment is made after you confirm your order on our checkout confirmation page.
Why is my credit card payment not being accepted?
With online payments, it is important that the billing address you enter during checkout matches the address associated with your credit card. Please make sure that the addresses match exactly to avoid any problems.
If your city/town contains the word 'Saint' (ex. Saint Louis) you need to spell the full word 'Saint' and not the abbreviation 'St.'.
If you receive a message that says your card cannot be used, this usually means that your credit card is associated with an existing PayPal account and you'll either need to remove the card from the account, or use a different card.
Why is my prepaid credit card gift card not being accepted?
A prepaid credit card gift card needs to be registered with the issuer before it can be used for an online purchase. Your card can be registered online through the issuer's website, or by calling the toll-free phone number on the back of the card. Registration just involves adding your name and address to the card. More information can be found on your card issuer's website.
How long will it take to receive my order?
Shipping details can be found on our shipping page.
Can my necklace/bracelet be worn in water?
Yes, your necklace/bracelet can be worn in the shower, tub, pool, etc.
How do I wash my necklace/bracelet?
Your necklace/bracelet can be hand-washed in cool water and air-dried, if needed.
What size should I order?
We generally carry 2 sizes, size 18" and size 22". Size 18" is the youth size and size 22" is the adult size.
If you have any questions, please visit our 'Contact Us' page and send us an email.